Shipping and returns
Our orders are packed at our warehouse within 2-4 business days. They are shipped by Australia Post via Standard Post which has a 2-3 day delivery time. However, delivery times and costs will vary depending on your order. Our delivery times are calculated on business days (Monday – Friday, except holidays) and are taken from the moment that payment has been confirmed or received. In rural and regional areas of Australia delivery times are in accordance with delivery to the Post Office of the town in that area. Delivery to final destinations may take longer so check with your local Post Office if you need to. Tracking numbers are provided for each order.
We ship worldwide via DHL. Delivery times and costs vary depending on what is ordered and what part of the world you’re in. Tracking numbers are provided for each order. The standard DHL delivery times are:
Zone 1 | New Zealand: 3-5 business days
Zone 2 | Asia Pacific: 5-12 business days
Zone 3 | Western Europe: 5-12 business days
Zone 4 | North America & Middle East: 7-12 business days
Zone 5 | Rest of World: 8-14 business days
If you receive our tea or other products and they are faulty, or damaged during delivery, you’re entitled to a refund in accordance with Australian law. Please email us first so we can approve the return, as we can’t accept a return without prior approval. Items that are faulty or damaged during delivery can be returned within two weeks of the purchase date, but need to be un-used, unopened and sent to our office address with the order number and your contact details enclosed. Once we’ve reviewed the product, we’ll credit you the price of the returned goods, including the cost of original delivery using the original method of payment.